Thanks for shopping at Lachus !
Lachus products are specially designed and created for you and therefore there are no refunds or exchanges on custom orders.
If you decide to return a stock order, we will be happy to help you through the return process.
Step 1: Obtain a Return Authorization (RMA) number by email within 2 business days of receiving the product.
Step 2: Ship the product within 2 business days of the date of issuance of the RMA to the address that we give you.
Step 3: To receive a refund or credit, your purchase must be returned in original condition with shipping pre-paid in "as new" condition, in original box and packaging.
Step 4: All products will be subject to a 20% restocking fee. Shipping fees and other applicable taxes or duties will not be refunded.
Step 5: Refunds or credits are issued only after receipt and inspection of returned goods.
We will be able to accept order change or cancellation requests within 24 hours of placement of order. Unfortunately, we cannot cancel orders once they are processed.